SCS KB 1074: Antivirus/Security system File Exclusions list

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist.

Solution

Please add following program folders to your list of exclusion or white list:

Windows

C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

For x64 systems:

C:\ProgramData\Acronis
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis

If you need to define executables manually, please see this list:
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
C:\Program Files (x86)\Сommon Files\AcronisSchedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\Acronis\AMS\ManagementServer.exe
C:\Program Files\Acronis\AMS\SyncMachines.exe
C:\Program Files\Acronis\ARSM\arsm.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\LicenseServer\acronis_license_service.exe
C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
C:\Program Files\Acronis\WebServer\ams_web_service.exe
C:\Program Files\Acronis\ZmqGw\zmqgw.exe

C:\Program Files\Common Files\Acronis\Agent\agent.exe (this executable only exists in builds before Update 4)
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (in builds before 14330)
C:\Program Files\Common Files\Acronis\TibMounter\tib_mounter_service.exe (in builds before 14330)

For virtual machines, additionally add: %APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe

Linux

Acronis files are located under the following paths

/var/lib/Acronis
/etc/Acronis
/usr/lib/Acronis
A separate folder for scripts (for example for WebCP protection plans in WHM\CPanel integrations):
/usr/bin/acronis_*

Acronis also stores logs in the following folders:
/var/log/Acronis
/opt/acronis/