Use Case:
Remote installation of a backup agent on Windows 7/Windows Server 2008 and earlier.
Symptoms:
- Installation fails with the error "The context handle does not match any known context handles"
Error code: 22 Modules: 309 Line Info: 0x8D165E86FB819597 Fields: {"CommandID":"F67F2F21-8511-438B-A4F4-80C250FAC590","$module":"management_server_vsa64_16428"} Message: TOL: Failed to execute the command. Adding agents to the management server ------------------------ Error code: 22 Modules: 309 Line Info: 0x8D165E86FB819597 Fields: {"CommandID":"F67F2F21-8511-438B-A4F4-80C250FAC590","$module":"remote_installation_addon_vsa64_16428"} Message: TOL: Failed to execute the command. Adding agents to the management server ------------------------ Error code: 22 Modules: 309 Line Info: 0x8D165E86FB819597 Fields: {"CommandID":"97362C4F-AF94-43BF-9EA7-4F8E01D90248","$module":"remote_installation_addon_vsa64_16428"} Message: TOL: Failed to execute the command. Remote installation of agents ------------------------ Error code: 22 Modules: 276 Line Info: 0x67BE6875CD4600DD Fields: {"$module":"remote_installation_addon_vsa64_16428"} Message: Failed to get information about remote machine '' (Windows OS was expected). ------------------------ Error code: 5 Modules: 276 Line Info: 0xAC0572B83EE95C0C Fields: {"$module":"remote_installation_addon_vsa64_16428"} Message: Failed to connect to the service. ------------------------ Error code: 61 Modules: 69 Line Info: 0x935A2B77507E56EE Fields: {"$module":"remote_installation_addon_vsa64_16428"} Message: Failed to install the service. ------------------------ Error code: 15 Modules: 69 Line Info: 0xD4B32A925E8F6B69 Fields: {"$module":"remote_installation_addon_vsa64_16428"} Message: Failed to create the service. ------------------------ Error code: 24 Modules: 69 Line Info: 0xC6E4B837213F69CD Fields: {"$module":"remote_installation_addon_vsa64_16428"} Message: 'LsaAddAccountRights' function has failed. ------------------------ Error code: 65520 Modules: 0 Line Info: 0xBD28FDBD64EDB90C Fields: {"$module":"remote_installation_addon_vsa64_16428","code":"3489857541"} Message: The context handle does not match any known context handles
Solution:
Cyber Backup 12.5
- Update to Cyber Protect 15
SCS Cyber Backup 12.5 Hardened Edition
- We are currently working on fixing this issue in our next major version
- As a workaround, either install the agent locally or if you need to deploy to multiple W7/S2008 machines, please review using the msi deployment tools in section 1.9.1 of the user guide.