SCS KB 1037: Unable to sign into Management Console

Use Case:

Attempting to sign into the Acronis Management Console.

Symptoms:

Upon attempted login, you get an error that the user is not allowed access:

Root Cause:

This may happen if the AMS was installed prior to the machine being domain joined as it will remove the local users/groups.

Solution:

Windows:

Uninstall the agent leaving the config/logs in place and re-install. During the installation it will prompt for domain credentials if needed.

Linux:

By default in Linux, the only user able to log into the management console is the root user. To add other accounts, please follow the steps below.

1. Log into the management console as root user
2. Click Settings > Accounts.

The software displays the list of the management server administrators and the tree of units (if any).

1. Select Organization or select the unit where you want to add an administrator.
2. Click Add account.
3. Search for the user name or the user group name.
4. Click "+" next to the name of the user or group.
5. Select the role for the account.
6. Repeat steps 4-6 for all users or groups that you want to add.
7. When finished, click Done.
8. Add the user names to Pluggable Authentication Module (PAM) configuration for Acronis modules as described below.

   1. On the machine running the management server, as the root user, open the file /etc/security/acronisagent.conf with a text editor.

   2. In this file, type the user names that you added as the management server administrators, one per line.

   3. Save and close the file.