SCS KB 1037: Unable to sign into Management Console

Applies to:

• Acronis SCS Cyber Backup 12.5 Hardened Edition
• Acronis Cyber Backup 12.5
• Acronis Cyber Protect 15

Symptoms

When attempting to sign in to the Management Console you get an error that the user is not allowed access:

This may happen if the AMS was installed prior to the machine being domain joined as it will remove the local users/groups

Solution

Uninstall the agent leaving the config/logs in place and re-install. During the installation it will prompt for domain credentials if needed.