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SCS KB 1028: Failed to execute the command. Deleting recovery points

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Applies to:

Acronis Cyber Backup 12.5 and Acronis Cyber Cloud

 

Use Case

You try and delete a backup archive from the management console but the archive does not exist in that location anymore.

 

Symptoms

When attempting to delete the backup from the management console it gives an error similar to this:

3d8ad5a8-b776-4c5c-9056-55c1b26bf0b5.png
 

Root Cause

The backup does not exist anymore at this location. It could have been moved or deleted outside of the management console.

 

Workaround

  1. Open explorer and navigate to the location where this backup existed

  2. Create a new text document

  3. Rename this file to the backup in question
    (EG: “UW-AP-EB26EDFC-86D1-4092-A126-7EBBC9E8B441-6EB43471-522F-4156-9334-EA9E49C83959A.tibx”) (Note: make sure to include the .tibx extension)

  4. Go into the management console, refresh location and then delete this backup again