When troubleshooting Acronis issues on Hyper-V machines, support may request system information. Below are the steps on collecting system information from the affected server, Hyper-V host, or guest OS.
Collecting information
1) System information from the affected server
2) Logs with information about VM checkpoints operations and failures related to Hyper-V VMs snapshots/checkpoint creation failure.
On Hyper-V server, open Windows Event Viewer (press Win+R to open the Run dialog, enter eventvwr.msc and hit OK). You need the following logs:
- Event Viewer > Applications and Services Logs > Microsoft > Windows > Hyper-V worker -> Admin
- Event Viewer > Applications and Services Logs > Microsoft > Windows > Hyper-V-VMMS > Admin + Operational
Right-click on the log and select Save all events as, and save the log as .evtx file
3) For Windows guest OS: collect Windows Event logs related to VSS.
In guest OS, open Windows Event Viewer (press Win+R to open the Run dialog, enter eventvwr.msc and hit OK). You need the following logs:
- Event Viewer > Windows Logs > Application
- Event Viewer > Windows Logs > System
Right-click on the log and select Save all events as, and save the log as .evtx file