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How to perform a remote agent installation

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Below are the steps and requirements to perform a remote agent installation. Please note s.

Limitations

Remote agent installation is only possible on Windows Operating Systems.

In Cyber Backup 12.5 and SCS Cyber Backup 12.5 Hardened Edition, remote deployment to operating systems on Windows 7/Server 2008 and older is not supported. Please see KB 1008 for more details.

Preparation

  1. For successful installation on a remote machine running Windows XP, the option Control panel > Folder options > View > Use simple file sharing must be disabled on that machine.

    For successful installation on a remote machine running Windows Vista or later, the option Control panel > Folder options > View > Use Sharing Wizard must be disabled on that machine.

  2. For successful installation on a remote machine that is not a member of an Active Directory domain, User Account Control (UAC) must be disabled.

  3. File and Printer Sharing must be enabled on the remote machine. To access this option:

    • On a machine running Windows XP or Windows 2003 Server: go to Control panel > Windows Firewall > Exceptions > File and Printer Sharing.
    • On a machine running Windows Vista, Windows Server 2008, Windows 7, or later: go to Control panel > Windows Firewall > Network and Sharing Center > Change advanced sharing settings.

  4. Acronis Cyber Backup uses TCP ports 445, 25001, and 43234 for remote installation.

    Port 445 is automatically opened when you enable File and Printer Sharing. Ports 43234 and 25001 are automatically opened through Windows Firewall. If you use a different firewall, make sure that these three ports are open (added to exceptions) for both incoming and outgoing requests.

    After the remote installation is complete, port 25001 is automatically closed through Windows Firewall. Ports 445 and 43234 need to remain open if you want to update the agent remotely in the future. Port 25001 is automatically opened and closed through Windows Firewall during each update. If you use a different firewall, keep all the three ports open.

Installation packages

Agents are installed from installation packages. The management server takes the packages from the local folder specified in the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\RemoteInstallationFiles\<product build number>. The default location is %ProgramFiles%\Acronis\RemoteInstallationFiles\<product build number>.

You may need to download the installation packages in the following situations:

  • Components for remote installation were not installed during the management server installation.
  • Installation packages were manually removed from the location specified in the registry key.
  • You need to add a 32-bit machine to the 64-bit management server or vice versa.
  • You need to update agents on a 32-bit machine from the 64-bit management server or vice versa, by using the Agents tab.

To get the installation packages

  1. In the backup console, click the account icon in the top-right corner > Downloads.
  2. Select Offline installer for Windows. Pay attention to the required bitness – 32-bit or 64-bit.
  3. Save the installer to the packages location.

Adding the machine

  1. Click All devices > Add.
  2. Click Windows or the button that corresponds to the application that you want to protect. Depending on the button you click, one of the following options is selected:
    • Agent for Windows
    • Agent for Hyper-V
    • Agent for SQL + Agent for Windows

    • Agent for Exchange + Agent for Windows

      If you clicked Microsoft Exchange Server > Exchange mailboxes, and at least one Agent for Exchange is already registered, you are taken directly to step 5.

    • Agent for Active Directory + Agent for Windows
    • Agent for Office 365
  3. Specify the host name or IP address of the machine, and the credentials of an account with administrative privileges on that machine.

  1. Select the name or IP address that the agent will use to access the management server.

    By default, the server name is chosen. You may need to change this setting if the DNS server is unable to resolve the name to the IP address, which results in an agent registration failure.

  1. Click Add.
  2. If you clicked Microsoft Exchange Server > Exchange mailboxes in step 2, specify the machine where the Client Access server role (CAS) of Microsoft Exchange Server is enabled.

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