Cyber Backup 12.5 Hardened Edition
Cyber Backup 12.5
Cyber Protect 15
Backup failing due to "Failed to process the call results." error, along side snapshot/checkpoint issues
- error 0x8007: Failed to process the call results.
- error 0x53009a: Failed to process the call results.
- Failed to remove the virtual machine snapshot
The host is in the same backup plan as VM(s) on this host.
To avoid conflicts by snapshot creation, it is not recommended to back up physical host and virtual machines in the same backup plan on a permanent basis.
If the host does not exist in the same plan as the VM(s) and If all prerequisites are met but backup still fails with a snapshot-related error, test snapshot creation with the native Windows tools.
Hyper-V 2012 R2 or lower
Verify whether it is possible to successfully backup the VM using Windows Server Backup.
To backup a VM with Windows Server Backup, run the following command in Command Prompt on Hyper-V Server:
wbadmin start backup -backuptarget:<location>: -hyperv:<VM_name>
where <location> is the backup destination and <VM_name> is the name, e.g. wbadmin start backup -backuptarget:\\Server\share: -hyperv:VM01
If backup with Windows Server backup fails, collect the output of Windows Server Backup operation as well as the diagnostic information described here and contact support.
If backup with Windows Server is successful but backup operations in Acronis Cyber Backup still fails, collect the diagnostic information described here and contact support.
Hyper-V 2016 or higher
Verify whether it is possible to create a production checkpoint of this VM.
In Hyper-V Manager open this VM settings, go to Management -> Checkpoints, and select Enable Checkpoints, then Production Checkpoints and unselect the checkbox Create standard checkpoints if it's not possible to create production checkpoint.
After specifying these options, try to create a checkpoint of this virtual machine via Hyper-V Manager.
If creating a checkpoint fails, investigate the issue with the VM by analyzing the Hyper-V logs in Windows Event Viewer. Acronis Backup relies on successful snapshot (checkpoint) creation for capturing data for backup.
- Make sure that Integration Tools are up to date: see Hyper-V integration components update for Windows virtual machines
If checkpoint is created successfully but backup still fails, collect the diagnostic information described previously and reach out to support.