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How to Collect SFTP Log

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To obtain SFTP log, please do the following on the machine where the problem occurs (for example, when creation of a centralized vault fails, enable SFTP log on Acronis Management Server machine).

Windows:

  1. Run regedit fromStart -> Run;

  2. Open the following registry key:

    HKEY_LOCAL_MACHINE\Software\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

  3. Add sftp value (Type: DWORD; Data: 1)
  4. Restart the Managed Machine Service
  5. Reproduce the issue.
  • In Windows 2000/XP/2003 the sftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.
  • In Windows Vista, Windows 7/8/10, Windows Server 2008/2012 the sftp.log will be created in \ProgramData\Acronis\DebugLogs.

Linux:

  1. Open Terminal in root or issue sudo su command and type the password when prompted to.
  2. Issue the following command to open Global.config file:
    vi /usr/sbin/acronis_mms
  3. Hit i to enter the editing mode and add the following line after ulimit -s 2048:
    export SFTP_LOG=1
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  4. Hit Esc to exit the editing mode.
  5. To exit the editor and save changes, issue the following command:
    :wq
  6. Restart the Agent by issuing this command in Terminal:
    service acronis_mms restart
  7. Reproduce the issue. Logs can be found in /var/lib/Acronis/DebugLogs

Acronis Virtual Appliance:

  1. Open vSphere client and establish connection to an ESX(i) host or vCenter.
  2. Navigate to the Virtual Appliance and open the Console tab: press CTRL+SHIFT+ALT+SPACE+F1 and then ALT+F2 in Acronis Cyber Backup for VMware or  CTRL+SHIFT+ALT+SPACE+F2 in the Virtual Appliance of Acronis Cyber Backup Advanced for VMware.
  3. Switch to the Virtual Appliance console.

  4. Issue the following command:

    vi /sbin/autostart

  5. Hit i to enter the editing mode and add the following line after ulimit -s 2048:
    export SFTP_LOG=1
  6. Hit Esc to exit editing mode.
  7. To exit the editor and save changes, issue the following command:
    :wq
  8. Press Alt+F1 to switch back to Virtual Appliance GUI and press the Reboot button to restart the Virtual Appliance.

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