SCS KB 1029: Capturing Image Fails to Recognize Disk Partitions

Applies to:

Acronis Snap Deploy

Use Case

You try capture an image using Snap Deploy, either through PXE, Removable Media, or remote Agent, however the disks/partitions are unreadable.

Symptoms

During the capture process, when given the option to select the disks and partitions to be captured it results in the following:

Root Cause

There are a number of possible causes, however one of the most common is due to encryption of the drive, either by a third party encryption software, or Windows itself.

Solution

1. Verify any third party encryption software is disabled.

2. Verify the local Windows encryption is disabled, most commonly this will be found on a Windows 10 machine under the following settings:

3. Start > Settings > Update & Security > Device Encryption > Turn Off

4. Attempt the capture again and verify the drive is now readable.