Applies to:
Snap Deploy 5
Use Case
You try capture an image using Snap Deploy, either through PXE, Removable Media, or remote Agent, however the disks/partitions are unreadable.
Symptoms
During the capture process, when given the option to select the disks and partitions to be captured it results in the following:
Root Cause
There are a number of possible causes, however one of the most common is due to encryption of the drive, either by a third party encryption software, or Windows itself.
Solution
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Verify any third party encryption software is disabled.
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Verify the local Windows encryption is disabled, most commonly this will be found on a Windows 10 machine under the following settings:
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Start > Settings > Update & Security > Device Encryption > Turn Off
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Attempt the capture again and verify the drive is now readable.