This article will go over performing a clean uninstall of Cyber Protect/Backup. These steps are similar across Cyber Protect 15, Cyber Backup 12.x, Cyber Protect Cloud, Cyber Backup Cloud, Cyber Backup 12.5 SCS Hardened Edition, and Backup 11.x.
Using the Cleanup Utility:
Cleanup Utility is a console application that removes all Acronis products and their components from Windows.
(!) Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel or using the installation file.
As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.
The utility removes all Acronis Cyber Backup/Acronis Cyber Protect Windows components locally from the machine. It does not perform remote uninstallation.
For Acronis Cyber Protect 15, Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud, Acronis Backup 12, Acronis Backup 11.7,Acronis Backup 11.5:
Follow the steps to use the cleanup utility mentioned here: Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility | Knowledge Base