How to perform a clean uninstall - Cyber Backup 12.5/Cyber Protect 15

Applies to:

• Acronis SCS Cyber Backup 12.5 Hardened Edition
• Acronis Cyber Backup 11.x, 12.x
• Acronis Cyber Protect 15

Use Case

Uninstalling the product from a machine completely.

Using the Cleanup Utility:

Cleanup Utility is a console application that removes all Acronis products and their components from Windows.

(!) Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel or using the installation file.

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

The utility removes all Acronis Cyber Backup/Acronis Cyber Protect Windows components locally from the machine. It does not perform remote uninstallation.

For Acronis Cyber Protect 15, Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud, Acronis Cyber Backup Cloud, Acronis Backup 12, Acronis Backup 11.7,Acronis Backup 11.5:

1. Follow the steps to use the cleanup utility mentioned here: Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility | Knowledge Base